Last updated: September 21, 2026
We want every ENSO order to arrive fast, cold-ready, and intact. Here's how shipping works.
Where We Ship
We currently ship to all 50 U.S. states. We are unable to ship to P.O. boxes, APO/FPO/DPO addresses, or U.S. territories at this time. We do not currently ship internationally.
Processing Time
Orders are processed within 2 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 p.m. ET or on weekends begin processing the next business day. During launches, promotions, and holidays, processing may take a little longer. You'll receive a confirmation email when your order is placed and a tracking number when it ships.
Shipping Methods and Rates
|
Method |
Estimated Delivery (after processing) |
Cost |
|---|---|---|
|
Standard Ground |
3–7 business days |
See below |
|
Expedited |
2–3 business days |
See below |
Final rates are calculated at checkout based on order size and destination. Because beverages are heavy, orders to Alaska and Hawaii may carry additional charges. Delivery estimates come from our carriers and are not guaranteed.
Weather
Extreme heat or cold can affect cans in transit. During severe weather, we may hold shipments briefly or adjust carriers to protect your order. We'll let you know if your order is delayed.
Tracking
Once your order ships, you'll receive an email with tracking information. Please allow up to 24 hours for tracking to update.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an address error, we'll contact you to reship it, and additional shipping charges may apply. To correct an address after ordering, email shipping@ensoenergy.com as soon as possible; once an order ships, we can't change it.
Lost or Stolen Packages
Once a package is marked delivered, responsibility passes to the recipient. If tracking shows delivered but you can't find your order, check with neighbors and your building's mail area, then contact us within 7 days at shipping@ensoenergy.com and we'll work with the carrier to help. If a package is lost in transit before delivery, we'll send a replacement or issue a refund.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, email shipping@ensoenergy.com within 7 days of delivery with your order number and photos of the product and packaging. We'll send a replacement or refund at no cost to you. There's no need to return damaged product.
Returns and Refunds
Because our products are consumable, we can't accept returns of opened product. Unopened, undamaged product in its original packaging may be returned within 10 days of delivery. To start a return, email shipping@ensoenergy.com with your order number. Return shipping costs are the customer's responsibility unless the return is due to our error. Approved refunds are issued to your original payment method within 10 business days after we receive the return. Original shipping charges are non-refundable.
Order Cancellations
You may cancel an order before it ships by contacting us at shipping@ensoenergy.com. Once shipped, an order can't be canceled but may be eligible for return under the policy above.
Questions
Reach us at shipping@enseoenergy.com. We're happy to help.